1.What credit cards do you accept?
We gladly accept Visa, Mastercard.
2.When is my credit card actually billed?
We charge your credit card when your order is placed. Most orders will ship within 24 hours. We make every possible effort to make sure your order ships as soon as possible. We want you to be happy and we want you to be a long-term customer.
3.Are shipping charges refundable?
Shipping charges are refunded only in cases where there is an error on our part or if you do not receive the correct item.
4.What is the best way to contact you?
Whenever possible please contact us via email as this is the best way to ensure that customer service will follow up with you. Our customer service staff check customer emails regularly, therefore you can expect a prompt response to your email.
5.What is your customer service email adress?
Please direct all email inquiries accordingly:
General Information: email@example.com
Order Status: firstname.lastname@example.org
Order Problems/ Charge Order: email@example.com